What is the return/exchange policy?
All products except Custom Products can be returned or exchanged within 30 days from the date of purchase when accompanied by a Return Authorisation number. All apparel must be unworn and unwashed (no exceptions), and in saleable condition. Exchanges may be made for products of equal or lesser value.
Shipments “returned to sender” due to a missed delivery, incorrect address entered by the customer, or delivery refused by customer, will be refunded, less the cost of shipping and any additional return shipping charges incurred by us. If you would like your order re-shipped, please create an email with the request.
Items shipped back for return/exchange MUST be sent to our warehouse shipping address. Any items returned to our corporate office will delay the processing of your return/exchange.
UK and European Orders
Brands In Ltd
Unit 5, Horseshoe Close,
London. NW2 7JJ
What About Custom Products?
Custom products are printed or 'customised' with a personalised message created by the customer and cannot be resold. Please check your custom order before submitting it as we cannot make changes once the order has been processed. As a result we are unable to exchange or refund a custom product order unless the item is shown to be faulty or damaged. To request an exchange or refund see below.
How do I exchange an item?
Please email us using the Feedback and Contact form. Include your order number and the item (and size) you want instead. If your exchange is within the terms of our exchange policy (above), you will receive complete instructions about the return shipping. You will be responsible for paying shipping back to us, and we will pay to ship the new item to you.
How do I return an item?
Please email us using the Feedback and Contact form asking for a return and include details of the why you want to return the item. Include your order number and the item(s) you will be returning. You will receive a Return Authorization number and complete instructions about the return shipping. If the return is due to a mistake on our part (e.g. wrong or defective/damaged item), we will refund your shipping costs. If you are returning an item because you are not happy with it, you are responsible for paying the return shipping costs. Upon receipt and inspection of your item, we will issue you a refund for its value.
What if the item that I want to exchange is no longer in-stock?
We cannot guarantee that exchanges on discontinued items will be available at the time of receipt. We do not hold back discontinued items. If upon receipt of your item we cannot fulfill your exchange, you will be notified by a Customer Service representative with further instructions.